Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@vuluxo.co.za Please note that returns will need to be sent to the following address: 41 Satara Avenue, Gallo Manor, 2191, Sandton 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@vuluxo.co.za

Warranty

Your jewellery is MADE to Last. 

But sometimes, accidents happen. That's why we offer a Lifetime Warranty. 

Our Warranty covers issues arising from normal wear and tear, but not damage caused by misuse, abuse, or improper maintenance.

A lifetime warranty signifies that the manufacturer will cover the product against manufacturing defects or issues for as long as the product is reasonably expected to function/last (Gold PVD plating will fade after time and is therefor not covered for fading)

It's crucial to understand that "lifetime" in this context doesn't mean the product is covered for the owner's entire life, but rather for the product's expected lifespan

Exclusions: Exclusions include loss or theft, damage to diamonds or gemstones, and unauthorized repairs or alterations and scratches from day to day use.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ashley@rockerdist.co.za